FAQ


Returns

If you are not satisfied with your purchase, we will accept returns within 7 days after receipt of delivery for a full refund.  After 30 days, we will accept returned items for an exchange or credit.

Privacy

We respect your privacy, and do not share, sell, or trade any of your information that we receive through this site.  If you would prefer to place an order over the phone, please call us at 914-204-0127.  

Shipping

Many of our items are made to order.  If you have any concerns about getting an order within a particular timeframe, please call us at 914-204-0127, or email at info@palomamelejewelry.com.

For all international orders, you are responsible for duties and taxes, which vary at the discretion of your country's customs.  

Custom Work

We would love to work with you on a custom design!  Please call us at 914-204-0127, or email at info@palomamelejewelry.com.  If you are the New York City area, we are happy to make an appointment to meet you in person.   

Repairs

We take pride in the construction and craftsmanship that goes in every piece.  If your Paloma Mele jewelry breaks, we will happily repair it for the cost of shipping it back to us.  

About Gold-Fill

Gold-fill consists of a significant layer of 14k gold that is bonded to a base metal.  The Federal Trade Commission requires that this gold layer be at least 5% of the entire material's weight for it be called gold-fill.  This gold layer is hundreds of times thicker than what is termed "gold plate" or "vermeil", which have a microns-thin film of gold that wears away quickly.  Gold-fill jewelry, on the other hand, can last a lifetime.

How to Care for Gold-Fill Pieces

The layer of gold on gold-fill jewelry is significantly thick, but it's still vulnerable to wear and scratches, so always treat your jewelry with care to make it last.  Here are some tips to make your Paloma Mele pieces shine for decades!

Tip 1: To clean your jewelry, always use a soft, cotton or microfiber cloth.  Dampen the cloth and add a just a drop of a gentle cleanser to clean your jewelry.  Clean gently!  Use a damp cloth to remove soap (don't run it under water) and allow it to dry.

Tip 2: Keeping your gold-fill jewelry separate, ideally by hanging it up, is the best way to ensure it won't get scuffed or nicked by other jewelry floating around your jewelry box.

Tip 3: When traveling, wrap gold-fill jewelry separately or put it into individual pouches for your journey.

Tip 4: If your jewelry has been scratched or the gold has worn down in areas, it becomes more prone to oxidization, or tarnishing.  Never leave jewelry in the bathroom, or other humid places, where the moisture can speed up oxidization.

Tip 5: Take off your gold-fill jewelry before you work out - sweat and acidic oils from the skin speed up oxidization.